Refund Policy

Standard Returns Policy

If you are not satisfied with your purchase, you may return your items within 30 days of receipt for free. Returned items will be refunded. Please note that shipping costs are non-refundable.

Return conditions may vary during promotional periods; please check the terms and conditions of the promotion before ordering.

For returns or exchanges of Stillcinder products purchased from another authorized retailer, please contact your retailer directly.

Return Process (excluding Black Friday and other promotions)

For all returns, please contact support@stillcinder.com for your return label. Please provide your order number and the item you wish to return, and we will inform you of the next steps after receiving your email.

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to support@stillcinder.com with the subject line: DAMAGE. This must be submitted within 14 days of receiving your order.

Items Not Received

If you have not received your complete order, please contact us at support@stillcinder.com with the subject line: MISSING ITEM, along with your order number.